Support • FAQ • Tech Tips

FAQ's (Frequently Asked Questions) About thePRINTshop and more, LLC

Can you archive my artwork?
Can you match any color?
Do you have a price sheet?
Do you offer any design assistance?
How can I get a quote on my project?
How can I set up an account with you?
How long will it take to complete my job?
What kind of quantity should I order to get the lowest price?
What kinds of digital files can you accept?
How should I prepare digital files for you?
What's the difference between CMYK, RGB, and spot color?
How do I submit artwork?
Where can I find additional Tech Tips and Support?

Can you archive my artwork?
Yes. Once your files are created or sent to us, they are kept in our database for storage or future orders. Our files are backed up daily to an external backup system.

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Can you match any color?
When printing spots color in CMYK, it's not an exact science. The colors will be close but can vary depending on the output device and the output profile. We make every effort to get the colors to match as closely as possible.

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Do you have a price sheet?
We can approximate what a project will cost. However, most of our jobs are customized projects requiring specific methods of production. In these instances, we will provide an individualized estimate based on your particular specifications. We are currently working on an extensive database of fixed prices for our most common products.

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Do you offer any design assistance?
If you can picture it, we can help you design it. Our graphic designers can create anything from a simple direct mail piece or newsletter to a complete product brochure. We will work with you during every phase of the project, helping you to select paper stock, ink colors, graphics and fonts to create a piece that will make you stand out from your competition.

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How can I get a quote on my project?
The best way for you to get a quick, accurate quote from us is to use our "Request a Estimate" on the website. When we receive your request, we will review your specifications and either e-mail or phone you with a quote. Or, if you prefer, you can call us (our phone number is listed on our home page). We can work with you over the phone, or you can stop in to our location and one of our representatives will be happy to assist you.

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How can I set up an account with you?
If you think you will be placing frequent orders and would like to establish an account with us, you may do so using our online ordering capability. Once you fill out all of the initial information, you will be assigned a log-in and password that you can use anytime you would like to place an order. If that does not work for you, we encourage you to stop by our location and pick up a credit application. WE can also automatically bill your credit card if you prefer.

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How long will it take to complete my job?
It really depends on the amount of work involved. Once we receive the order, discuss the specifics (such as whether or not design work is involved), and you approve the artwork, we can give you a more accurate completion date. If a job comes on a disk, we will review it, preflight it and make it print-ready, and then contact you with an estimated completion date. If we are missing any element of a file, we will contact you as soon as possible to get the missing information, so please be sure to provide accurate contact information with your incoming order.

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What kind of quantity should I order to get the lowest price?
We recommend that you simply order what you really need. As much as 30 percent of what you have printed can become obsolete before you use it, so what may appear to be cost effective in the short run may prove to be costly in the long run. That is why it is important to consult with us so we can learn more about you, your product, its life cycle, and the end user, to recommend more accurate and effective solutions.

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What kinds of digital files can you accept?
We work with a variety of software programs. A .pdf file our preferred file transfer method. If you cannot convert your file to a .pdf, no need to worry. Our pre press department supports most recognized graphic software programs. We are PC based with a full knowledge of

Adobe Acrobat Professional
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Quark Xpress
Microsoft Office

If you are working with software you don't see listed here, please give us a call. Chances are we will still be able to work with your artwork.

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How should I prepare digital files for you?
In most cases there is no need for you to convert your file in order to get it produced. Always provide a hard copy of your project to ensure that it comes out exactly the way you envision. Also, find out how your file should be saved. The most common file formats that we use for graphics are PDF, JPEG, EPS, and TIFF, although others can be used. To have a full-color image printed, make sure you put it in the correct color format on your disk, as there is a difference between RGB, CMYK, and spot color printing processes. Check to make sure any links in your project are also included on your disk along with the printer and screen fonts you used in your piece, unless you want our graphic designers to re-design your project. If you have any more questions about what to include with your file, do not hesitate to ask.

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What's the difference between CMYK, RGB, and spot color?
CMYK is the process of printing any color imaginable by mixing four colors together: Cyan (blue), Magenta (red), Yellow, and Black. RGB does the same thing using Red, Green and Blue. The printing industry mostly utilizes the CMYK method in both offset and digital formats. This is also known as 4 color process printing. Spot color is mixing one color of ink (a PMS Pantone color) and printing that color on an offset press. Spot colors (PMS colors) can be converted to CMYK or RGB but color variations will occur.

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How do I submit artwork?
Files may be submitted via E-mail. Click this link to artwork@theprintshopandmore.com to send us your files

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Additional Tech Tips and Support

Successfully producing a printing job takes a lot of planning, careful coordination, and an extensive knowledge of the ever-changing technology of printing. We want to help you with this daunting task. We are happy to share our knowledge and resources with you. Click on the support area you're interested in to learn more.

Choosing the Right Ink
Choosing the Right Paper
Graphics Software Monitor (Updates and Reviews)
Planning a Printing Project
Short Answers to Digital Questions
Software Downloads
Successfully Printing a Digital File

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